Recent Posts

Customer Satisfaction After Family Emergency

5/20/2021 (Permalink)

Recently, SERVPRO of Norwalk/Wilton was called regarding a biohazard cleanup.  The customer called us after their father had gotten sick in their home.  After the father was taken to the hospital, we arrived on scene.

Two of our best technicians got right to work removing the material from the affected area.  Once all the material was extracted, we sprayed disinfectant to ensure that the area was cleaned, not only to the eye, but microscopically.  After the job was done, the customer took some time to write us to let us know how we did:

“Dear SERVPRO of Norwalk/Wilton team-

We cannot thank you enough for your kindness and professionalism during the difficult situation with our dad’s apartment. You all made a very emotional and taxing time a little easier for our family - and for that we are eternally grateful. I’m more than happy to recommend your services to anyone that might have a need! THANK YOU!” 

- Ali D. & Natalya F. 

We have the skilled technicians and specialized equipment needed for your residential or commercial cleaning needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

Do You Have Renter’s Insurance?

5/3/2021 (Permalink)

After a fire in your apartment or rented home, there are so many things to worry about, and so many questions that you may be asking yourself:

Is everyone OK?

What responsibilities do I have?

How will this get fixed?

How long will it take to get back to normal?

One thing that many renters in Fairfield County are most concerned with is their belongings.  Obviously, the lives of you, your family, and your pets are the most valuable things.  But this does not undermine the fact that your possessions are also important.

This is why renter’s insurance is so important to have. For a very small price, you can protect your belongings in the event of a fire. Renter’s insurance will typically cover the cost to repair or replace your belongings, such as clothing, furniture and electronics, up to the limits in your policy. If you are displaced due to the fire, additional costs you incur, like hotel bills, can also be covered.


We have the skilled technicians and specialized equipment needed for your residential fire damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

Prepare For A Storm While You Can

4/27/2021 (Permalink)

Preparing for a storm, regardless of the season, is a full-scale effort.  But it is important to protect homes and businesses alike.

Inside

- Keep a store of all important things like food, water, and medication on hand.

- Discuss an emergency escape plan.  Make sure escape routes are clear at all times.  Also designate a safe shelter area away from windows inside your home or business.

- Subscribe to your local weather alerts so you have as much notice as possible.

Outside

- If you have patio furniture, or any other items that could blow away in a storm, secure them indoors if a storm is coming.-

If there are trees that are close to your home or business, trim any branches that pose a risk of causing damage.  If any trees are dead, have them removed, as these are very susceptible to fall if winds are high enough.

- If your roof has not been inspected in a while, you should have this service performed.  This will alert you to any structural issues that you may have, which could lead to extra damage in the event of a storm.

We have the skilled technicians and specialized equipment needed for your commercial or residential storm damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

The Value Of Time

4/19/2021 (Permalink)

And what it means for you 

Disaster can strike businesses and homes alike in Norwalk and Wilton.  Whatever the season, there are always factors that can increase the probability that damage can occur at your property. How the response is handled makes all the difference. And how quickly the response happens in very important in limiting how much damage ultimately occurs, and how long it will take to get back to preloss condition. 

SERVPRO of Norwalk/Wilton prides itself on our response time, and we ensure that in two ways. 

Initial Contact

Our phone lines are open 24 hours a day. Whether you have basement flooding at 2PM or a kitchen fire at 3AM, you will speak to us when you call. 

Location

We are centrally located in Fairfield County. This means that wherever you have damage, our technicians and specialized equipment is never too far away. When necessary, we can be on scene quickly to begin the remediation process.

We have over 30 years of experience remediating all types of damage in efficient fashion.  Our skilled technicians utilize both the most effective techniques and specialized equipment to make sure that you are taken care of.  We will act fast to get your business back up and running as soon as possible.

Commercial Cleaning Is More Important Than Ever

3/23/2021 (Permalink)

We all know that the past year has changed many people’s perception of cleanliness and safety.  While Connecticut is slowly returning to normal, research shows that a large percentage of the population takes the sanitization of commercial spaces very seriously, and will make decisions taking this factor into consideration.  Over 65% of people report that they are conscious of COVID when they are outside their homes, especially when it comes to high-touch surfaces.

SERVPRO of Norwalk/Wilton is poised and ready to help businesses ensure their consumers that they are shopping or eating at a clean establishment. We use cleaning products that are safe, and are also rated highly by the CDC for viral decontamination.  Many businesses in Fairfield County have already used our services, either on an as-needed or regular basis.

We have the skilled technicians and specialized equipment needed for your commercial sanitization and cleaning needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

While You Wait For Help After A Fire...

3/22/2021 (Permalink)

While your home or business may be severely affected by fire damage, focus on the safety and well-being of people first.  Determine if it is at all safe to stay inside, or if evacuation is necessary.  Treat any injuries with the proper remedies at this time.

After the fire department has extinguished the flames, you will be allowed back in the building or home.  It won’t be pretty, so you will be tempted to start the cleaning process. But there is the potential to make the damage worse by using improper cleaning methods.  You need to call a professional fire remediation company like SERVPRO or Norwalk/Wilton to properly clean the affected areas.  

Until help arrives, try to limit how much you move around in the house, so you don’t agitate soot particles that could become lodged in furniture and carpets.  Make sure that you are not tracking soot through the building, either with shoes or bare feet.  You can place old sheets or towels on top to walk around.  You should not attempt to wash any surfaces, as this may just spread the soot and smoke damage, and make it harder for the professionals to remove.

We have the skilled technicians and specialized equipment needed for your fire damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

Be Careful With Electricity After Water Damage

3/17/2021 (Permalink)

After having a water damage in your Norwalk home or business, there are many thoughts going through your head.  Many of these will be about fixing the damage that has happened.  But you need to keep your safety in the forefront of your mind, as there are many things to be wary of.  One potential hazard is that of electricity, and the threat it poses after a water damage.

Further Damage

There will be water where the damage occurred.  If there are any live wires that come into contact, they could short or spark.  If either of these occurs in close proximity to a flammable object or material, you could be at risk of a fire starting.

Safety

If a live electrical wire is in contact with the wire, you could be at risk of being electrocuted.  This obviously poses a danger to you and your family or coworkers.  Be extremely careful when navigating through the water at this time.

The first step is to turn off the main power until a professional can assess the damage, and verify that neither of the above scenarios is a risk.

We have the skilled technicians and specialized equipment needed for your water damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

Get Ready For Spring Storms

3/16/2021 (Permalink)

Spring weather is right around the corner, and spring storms are just a part of that.  Instability in the atmosphere contributes to a high rate of thunderstorms during the spring months.  Water damage due to these storms is common, so homeowners and business owners alike are looking for ways to prevent and limit the extent of the damage.

There are a number of ways you can prevent potential weather damage and prepare for severe weather before disaster strikes:

Clean out gutters and downspouts

When gutters are clogged, water can pool on the roof. This can lead to increased weight on the roof, as well as water flowing into small cracks, and into your home.  Clean your gutters of twigs and leaves to ensure proper drainage.

Check your sump pump

If your sump pump is not working properly, it may fail to pump all the necessary water away from your home or business.  This could lead to water pooling in your basement, leading to water damage.  Make sure the pump is connected correctly and working well.

Inspect the foundation

Even a small crack can let a lot of water in over time.  Check your foundation for these cracks, and seal any that you find.

We have the skilled technicians and specialized equipment needed for your storm damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

What Damage Can A Spring Seasonal Storm Cause?

3/15/2021 (Permalink)

As we all know, spring in Fairfield County is unpredictable.  One thing we know though, is that storms are probably inevitable during the spring season.  These storms can bring various damage-causing conditions with them, such as high-speed winds, substantial rainfall, and flooding. These can leave you facing damage to your home or business that could be expensive to fix, and may displace you for a period of time. 

There are a few main types of damage that you may suffer.  Learn more about the types below, and what can lead to them during a springtime storm.

Water Damage

Water can seep in through roof damage that occurred before the storm, or as a result of the storm. Damaged shingles and faulty roofs play a role in this.  If gutters or filled with leaves, they can also contribute to damage. Rainwater can flow into your basement, even if your sump pump is working and gets overloaded.

Structural Damage

Debris and trees can fall onto your home, as well as break windows and dent cars.

Fire Damage

A fire can result from a lightning strike.  This could be caused by the strike itself, or from your own electrical system not being able to handle the surge in power.

Other damage can result from water that is not detected, which leads to mold growth.  Animals can also come in through damaged areas in the structure.

We have the skilled technicians and specialized equipment needed for your storm damage remediation needs.  That’s why SERVPRO of Norwalk/Wilton should be your first call. Contact us at 203.324.1642 for assistance.

Do You Have A Fire Sprinkler Or Suppression System?

3/9/2021 (Permalink)

Fires are more common than you may think, and even a small fire can leave serious damage in its wake.  Everything from discoloration to odor may result from a small fire that does not even spread very far.  The goal of a sprinkler or suppression system is to limit the spread, and extinguish the fire as quickly as possible.  Some businesses already have them installed, but you may be wondering about getting one for your own business.  Both systems have pros and cons that can inform you on which option is best for you.

Sprinkler Systems

A sprinkler system is made up of a network of ceiling-mounted pipes connected to a water source.  Each sprinkler is sensitive to heat.  When the temperature gets high enough, the sprinklers activate and water flows out.  A sprinkler system is a good method for putting out fires of many types.  Most fires will be extinguished when enough water is introduced.  The negative that comes with a sprinkler system is that there will be a period between when the fire starts and when the system detects high enough heat to work.

Suppression Systems

Fire suppression systems use a combination of dry chemicals, gaseous, foam, and wet agents to suppress and prevent the spread of fire in a building. A suppression system is good for certain types of environments.  One common place you can find one of these systems is in a commercial kitchen, where the probability of a grease fire is higher.  If a building calls for a more delicate solution, there is a suppression system that offers that. 

After a fire in your business, SERVPRO of Norwalk/Wilton has the skilled technicians and specialized equipment needed for your commercial damage remediation needs.  That’s why we should be your first call. Contact us at 203.324.1642 for immediate assistance.